Wall Street Journal: Got cut off. Repeatedly. Never answered.
A Wall Street Journal customer review by GetHuman user ~Sunshine Bobby from November 27th, 2017
Background on ~Sunshine Bobby's case
GetHuman: ~Sunshine Bobby - can you tell our other Wall Street Journal customers when your case took place?
~Sunshine Bobby: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~Sunshine Bobby a list of common Wall Street Journal problems)
~Sunshine Bobby: "Lower my bill" was why I was trying to call.
~Sunshine Bobby's review of Wall Street Journal customer service
GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sunshine Bobby: Got cut off. Repeatedly. Never answered.
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~Sunshine Bobby: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sunshine Bobby: I'd give them a three out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~Sunshine Bobby: For that I would say five out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~Sunshine Bobby: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sunshine Bobby taken from his Wall Street Journal customer service problem that occurred on November 21st, 2017.