Wall Street Journal: quick response with assurance that request will...
A Wall Street Journal customer review by GetHuman user ~Alvin Niemer from November 27th, 2017
Background on ~Alvin Niemer's case
GetHuman: ~Alvin Niemer - can you tell our other Wall Street Journal customers when your case took place?
~Alvin Niemer: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~Alvin Niemer a list of common Wall Street Journal problems)
~Alvin Niemer: "Complaint" was why I was trying to call.
~Alvin Niemer's review of Wall Street Journal customer service
GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alvin Niemer: quick response with assurance that request will be addressed
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~Alvin Niemer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alvin Niemer: I'd give them a four out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~Alvin Niemer: For that I would say three out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~Alvin Niemer: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alvin Niemer taken from his Wall Street Journal customer service problem that occurred on November 19th, 2017.