Walmart Product Care Plan: I bought a phone for $***.** ** months ago alon...

A Walmart Product Care Plan customer review by GetHuman user ~neveragain from November 25th, 2017

Background on ~neveragain's case

GetHuman: ~neveragain - can you tell our other Walmart Product Care Plan customers when your case took place?
~neveragain: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to Walmart Product Care Plan, and if so, how?
~neveragain: I used the 877-968-6391 number I found for on the GetHuman Walmart Product Care Plan customer phone number page I was on: Walmart Product Care Plan Customer Service Phone Number
GetHuman: And which of these common Walmart Product Care Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~neveragain a list of common Walmart Product Care Plan problems)
~neveragain: "Overcharge on Account" was why I was trying to call.

~neveragain's review of Walmart Product Care Plan customer service

GetHuman: So how would you sum up your experience for GetHuman's Walmart Product Care Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~neveragain: I bought a phone for $***.** ** months ago along with a * year replacement plan for $**. Also bought * other founds for ***.** each and a plan for those * was $** each. My first phone is no longer working so I tried to file a claim online and it said I had to call... I call.. they tell me I must pay another $** for the replacement because it cost over $***... How do you sell me something twice. Sell me a replacement plan that I can't use unless I pay for it again!!! Their excuse was because the original cost was of the plan was cheaper... It was $** more than the phones under $***. I have bought a few replacement plans on my electronics over the years, The few times I have used them they have made it so difficult...and each time something has changed... Now that they want more money to use the plan I will never again buy a replacement plan from them.
GetHuman: Let's quantify your experience contacting Walmart Product Care Plan. On a scale of 1 to 5, how easy is it go get help on a Walmart Product Care Plan problem?
~neveragain: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~neveragain: I'd give them a four out of five on communication.
GetHuman: And what about Walmart Product Care Plan's ability to quickly and effectively address your problem?
~neveragain: For that I would say five out of five.
GetHuman: And finally- any advice for other Walmart Product Care Plan customers?
~neveragain: Call them early in the day or late. Don't forget any personal or account information you might need for Walmart Product Care Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~neveragain taken from his Walmart Product Care Plan customer service problem that occurred on November 24th, 2017.

Walmart Product Care Plan

1.92 of 5 stars | 71 reviews

~neveragain's Walmart Product Care Plan Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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