Waste Management: They are unable to do anything but transfer me...
A Waste Management customer review by GetHuman user ~frustrated trash customer from November 27th, 2017
Background on ~frustrated trash customer's case
GetHuman: ~frustrated trash customer - can you tell our other Waste Management customers when your case took place?
~frustrated trash customer: Yeah. It was evening, on November 25th.
GetHuman: Did you reach out to Waste Management, and if so, how?
GetHuman: And which of these common Waste Management customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated trash customer a list of common Waste Management problems)
~frustrated trash customer: "Cancel Service" was why I was trying to call.
~frustrated trash customer's review of Waste Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Waste Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated trash customer: They are unable to do anything but transfer me back to the area rep.
GetHuman: Let's quantify your experience contacting Waste Management. On a scale of 1 to 5, how easy is it go get help on a Waste Management problem?
~frustrated trash customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated trash customer: I'd give them a two out of five on communication.
GetHuman: And what about Waste Management's ability to quickly and effectively address your problem?
~frustrated trash customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Waste Management customers?
~frustrated trash customer: Call them early in the day or late. Don't forget any personal or account information you might need for Waste Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated trash customer taken from his Waste Management customer service problem that occurred on November 25th, 2017.