Wellcare Healthplans: they keep hanging up....been trying for a week...
A Wellcare Healthplans customer review by GetHuman user ~rudolfo serrano from November 21st, 2017
Background on ~rudolfo serrano's case
GetHuman: ~rudolfo serrano - can you tell our other Wellcare Healthplans customers when your case took place?
~rudolfo serrano: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Wellcare Healthplans, and if so, how?
GetHuman: And which of these common Wellcare Healthplans customer issues best describes the reason you wanted to talk to them?
(Shows ~rudolfo serrano a list of common Wellcare Healthplans problems)
~rudolfo serrano: "Renew coverage" was why I was trying to call.
~rudolfo serrano's review of Wellcare Healthplans customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellcare Healthplans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rudolfo serrano: they keep hanging up....been trying for a week now.... what is wrong ? call me at *** *** **** ...
GetHuman: Let's quantify your experience contacting Wellcare Healthplans. On a scale of 1 to 5, how easy is it go get help on a Wellcare Healthplans problem?
~rudolfo serrano: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rudolfo serrano: I'd give them a two out of five on communication.
GetHuman: And what about Wellcare Healthplans's ability to quickly and effectively address your problem?
~rudolfo serrano: For that I would say three out of five.
GetHuman: And finally- any advice for other Wellcare Healthplans customers?
~rudolfo serrano: Call them early in the day or late. Don't forget any personal or account information you might need for Wellcare Healthplans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rudolfo serrano taken from his Wellcare Healthplans customer service problem that occurred on November 15th, 2017.