Wellcare Healthplans: They sent me a letter, while in the hospital, s...
A Wellcare Healthplans customer review by GetHuman user ~Jason from November 25th, 2017
Background on ~Jason's case
GetHuman: ~Jason - can you tell our other Wellcare Healthplans customers when your case took place?
~Jason: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Wellcare Healthplans, and if so, how?
GetHuman: And which of these common Wellcare Healthplans customer issues best describes the reason you wanted to talk to them?
(Shows ~Jason a list of common Wellcare Healthplans problems)
~Jason: "Get insurance" was why I was trying to call.
~Jason's review of Wellcare Healthplans customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellcare Healthplans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jason: They sent me a letter, while in the hospital, stating they reviewed my medications and health issues and determined they would be my best provider and i didn't have to do anything to switch, if they didn't receive a response from me within * days, they would automatically switch me over. I never talked to these people. they fraudulently switched me over by sending me a letter requiring a response and a lack of a response meant i agreed to switch.
GetHuman: Let's quantify your experience contacting Wellcare Healthplans. On a scale of 1 to 5, how easy is it go get help on a Wellcare Healthplans problem?
~Jason: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jason: I'd give them a two out of five on communication.
GetHuman: And what about Wellcare Healthplans's ability to quickly and effectively address your problem?
~Jason: For that I would say three out of five.
GetHuman: And finally- any advice for other Wellcare Healthplans customers?
~Jason: Call them early in the day or late. Don't forget any personal or account information you might need for Wellcare Healthplans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jason taken from his Wellcare Healthplans customer service problem that occurred on November 16th, 2017.