Wellcare Healthplans: terrible service no notification about this yea...
A Wellcare Healthplans customer review by GetHuman user ~john malloy from November 25th, 2017
Background on ~john malloy's case
GetHuman: ~john malloy - can you tell our other Wellcare Healthplans customers when your case took place?
~john malloy: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Wellcare Healthplans, and if so, how?
GetHuman: And which of these common Wellcare Healthplans customer issues best describes the reason you wanted to talk to them?
(Shows ~john malloy a list of common Wellcare Healthplans problems)
~john malloy: "Update account information" was why I was trying to call.
~john malloy's review of Wellcare Healthplans customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellcare Healthplans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john malloy: terrible service no notification about this year rate change file multiple appeals with no record on well cares end that the appeals are being processed
GetHuman: Let's quantify your experience contacting Wellcare Healthplans. On a scale of 1 to 5, how easy is it go get help on a Wellcare Healthplans problem?
~john malloy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john malloy: I'd give them a one out of five on communication.
GetHuman: And what about Wellcare Healthplans's ability to quickly and effectively address your problem?
~john malloy: For that I would say two out of five.
GetHuman: And finally- any advice for other Wellcare Healthplans customers?
~john malloy: Call them early in the day or late. Don't forget any personal or account information you might need for Wellcare Healthplans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john malloy taken from his Wellcare Healthplans customer service problem that occurred on November 19th, 2017.