Wellcare Healthplans: I could not be more disappointed either. I hav...
A Wellcare Healthplans customer review by GetHuman user ~Frustrated ld from November 15th, 2017
Background on ~Frustrated ld's case
GetHuman: ~Frustrated ld - can you tell our other Wellcare Healthplans customers when your case took place?
~Frustrated ld: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Wellcare Healthplans, and if so, how?
GetHuman: And which of these common Wellcare Healthplans customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated ld a list of common Wellcare Healthplans problems)
~Frustrated ld: "Overcharge/Strange charge" was why I was trying to call.
~Frustrated ld's review of Wellcare Healthplans customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellcare Healthplans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated ld: I could not be more disappointed either. I have had so many problems and spent so much of my time trying to get prescriptions in a timely manner--so far it has taken almost ** days--twice. Their excuse is that they didn't know they would be so busy. I have spent hours on the phone, transferred, not able to communicate and disconnected. Exactus still doesn't have a working web site. I beg people not to use Well Care.
GetHuman: Let's quantify your experience contacting Wellcare Healthplans. On a scale of 1 to 5, how easy is it go get help on a Wellcare Healthplans problem?
~Frustrated ld: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated ld: I'd give them a one out of five on communication.
GetHuman: And what about Wellcare Healthplans's ability to quickly and effectively address your problem?
~Frustrated ld: For that I would say two out of five.
GetHuman: And finally- any advice for other Wellcare Healthplans customers?
~Frustrated ld: Call them early in the day or late. Don't forget any personal or account information you might need for Wellcare Healthplans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated ld taken from his Wellcare Healthplans customer service problem that occurred on November 10th, 2017.