Wells Fargo Home Mortgages: I spoke to a rep in the foreclosure Dept and I...
A Wells Fargo Home Mortgages customer review by GetHuman user GetHuman-432803 from November 22nd, 2017
Background on GetHuman-432803's case
GetHuman: GetHuman-432803 - can you tell our other Wells Fargo Home Mortgages customers when your case took place?
GetHuman-432803: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Wells Fargo Home Mortgages, and if so, how?
GetHuman: And which of these common Wells Fargo Home Mortgages customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432803 a list of common Wells Fargo Home Mortgages problems)
GetHuman-432803: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-432803's review of Wells Fargo Home Mortgages customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Home Mortgages customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432803: I spoke to a rep in the foreclosure Dept and I could not hear her at all and told her to please speak up but it only got worse. Received a notice on my door from the Sheriff office saying that my home is being foreclosure judgment by Wells Fargo Bank in which I DO NOT HAVE A LOAN with. The Rep Violet Zavla said she had no record of my address or name or last * digits of my sacs. Ask to speak to a manager and held for * to * mins and she came back on the phone saying they were too busy so I asked if they would call me back, gave my phone number to her three times. I pray someone calls me back as this is a URGENT Matter.
GetHuman: Let's quantify your experience contacting Wells Fargo Home Mortgages. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Home Mortgages problem?
GetHuman-432803: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432803: I'd give them a five out of five on communication.
GetHuman: And what about Wells Fargo Home Mortgages's ability to quickly and effectively address your problem?
GetHuman-432803: For that I would say four out of five.
GetHuman: And finally- any advice for other Wells Fargo Home Mortgages customers?
GetHuman-432803: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Home Mortgages to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432803 taken from his Wells Fargo Home Mortgages customer service problem that occurred on November 15th, 2017.