Wells Fargo: Not what I was looking for . . . it asked me fo...

A Wells Fargo customer review by GetHuman user ~Not Happy banker from November 23rd, 2017

Background on ~Not Happy banker's case

GetHuman: ~Not Happy banker - can you tell our other Wells Fargo customers when your case took place?
~Not Happy banker: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~Not Happy banker: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Happy banker a list of common Wells Fargo problems)
~Not Happy banker: "Cancel Account" was why I was trying to call.

~Not Happy banker's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Happy banker: Not what I was looking for . . . it asked me for an account number in an automated system.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~Not Happy banker: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Happy banker: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~Not Happy banker: For that I would say four out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~Not Happy banker: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Happy banker taken from his Wells Fargo customer service problem that occurred on November 15th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~Not Happy banker's Wells Fargo Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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