WestJet: Poor poor
A WestJet customer review by GetHuman user ~Richard thomas from November 23rd, 2017
Background on ~Richard thomas's case
GetHuman: ~Richard thomas - can you tell our other WestJet customers when your case took place?
~Richard thomas: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to WestJet, and if so, how?
GetHuman: And which of these common WestJet customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard thomas a list of common WestJet problems)
~Richard thomas: "Baggage problem" was why I was trying to call.
~Richard thomas's review of WestJet customer service
GetHuman: So how would you sum up your experience for GetHuman's WestJet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard thomas: Poor poor
GetHuman: Let's quantify your experience contacting WestJet. On a scale of 1 to 5, how easy is it go get help on a WestJet problem?
~Richard thomas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard thomas: I'd give them a five out of five on communication.
GetHuman: And what about WestJet's ability to quickly and effectively address your problem?
~Richard thomas: For that I would say one out of five.
GetHuman: And finally- any advice for other WestJet customers?
~Richard thomas: Call them early in the day or late. Don't forget any personal or account information you might need for WestJet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard thomas taken from his WestJet customer service problem that occurred on November 17th, 2017.