Western Union Customer Reviews

HomeRead Customer ReviewsWestern Union Customer Reviews

Western Union Ratings Summary

SUPPORT QUALITY
2.5
OUT OF 5
COMMUNICATION
2.6
OUT OF 5
RESPONSIVENESS
13.6
MINUTES - AVERAGE
OVERALL RATING
3.2
OUT OF 5


See how Western Union has done over time on our Western Union ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Western Union too - we need to keep each other informed!


Recent Western Union Reviews 1 - 15 of 205

Write your own review... 

 by FRED - from 1 day ago

COULD NOT SPEAK TO A LIVE PERSON. COMPUTER VOICE OF NO HELP Read full review ›
Write your own review... 

 by swtpetals - from 9 days ago

I contacted western union and gave my information to automated who then transferred me to a live agent who then proceeded to tell me my mone Read full review ›
Write your own review... 

 by Tkp - from 11 days ago

once I found the right department. Jay did good job. Read full review ›
Write your own review... 

 by Anonymous - from 18 days ago

If I am asked to speak in English, I should be able to understand the person on he other end and not someone from Egypt! Read full review ›
Write your own review... 

 by zenaida - from 28 days ago

Muy atento y eficiente el sr que me atendió Read full review ›
Write your own review... 

 by Anonymous - from 30 days ago

The Caller ID only shows this caller as OUT-OF-AREA. This caller calls at all hours of the day or night repeatedly. They never ever leave an Read full review ›
Write your own review... 

 by SECoop - from 1 mo ago

Louis "answered" and disconnected within about 5 seconds. Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

East is east and west is west.............. Read full review ›
Write your own review... 

 by Anon - from 1 mo ago

you should be more careful what kind of information you provide the customers and not set expectations if you know they cannot be met in the Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

I NEEDED THE AGENT TO EMAIL BACK WITH ALL THE INFORMATIAON WHEN I SEND MONEY NEVER GOT THE EMAIL AND I PUT MTCN THE COMPUTER TELL WE CAN'T F Read full review ›
Write your own review... 

 by jerry - from 1 mo ago

one minute wait. i tried your call back service but WU never answered. woman was most helpful and kept apologizing for wait, which i didn't Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

had no problems at all. Customer Service was very good and very helpful. I find Western Union to be the best way to send money! Read full review ›
Write your own review... 

 by aia4spoc - from 1 mo ago

They told me they couldn't help and to call their phone number. (I had a very simple question about how to get a refund) Read full review ›
Write your own review... 

 by phennig - from 2 mos ago

I have been trying to get an issue resolved since 11/19/2014. I purchased a money order for $200 and mailed to my credit card for 12/8/2014 Read full review ›
Write your own review... 

 by the new saints - from 2 mos ago

very succesfull Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Western Union information besides reviews

Most commonly sought information by Western Union customers looking for reviews