Whirlpool: on hold for ** minutes. told the CSR my file n...

A Whirlpool customer review by GetHuman user ~baslbs from November 21st, 2017

Background on ~baslbs's case

GetHuman: ~baslbs - can you tell our other Whirlpool customers when your case took place?
~baslbs: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
~baslbs: I used the 866-698-2538 number I found for on the GetHuman Whirlpool customer phone number page I was on: Whirlpool Customer Service Phone Number
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~baslbs a list of common Whirlpool problems)
~baslbs: "Returns" was why I was trying to call.

~baslbs's review of Whirlpool customer service

GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~baslbs: on hold for ** minutes. told the CSR my file number. transferred to the safety dept, and then they dropped my call. called back * more times. still looking for a resolution to my refridgerator fire due to faulty manufacturing. next step...lawyer.
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~baslbs: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~baslbs: I'd give them a three out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~baslbs: For that I would say two out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~baslbs: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~baslbs taken from his Whirlpool customer service problem that occurred on November 18th, 2017.

Whirlpool

2.24 of 5 stars | 114 reviews

~baslbs's Whirlpool Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Whirlpool, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Whirlpool in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!