Freedom Mobile: Very impressed by the customer service. Read so...
A Freedom Mobile customer review by GetHuman user ~Sawaran from November 22nd, 2017
Background on ~Sawaran's case
GetHuman: ~Sawaran - can you tell our other Freedom Mobile customers when your case took place?
~Sawaran: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Freedom Mobile, and if so, how?
GetHuman: And which of these common Freedom Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Sawaran a list of common Freedom Mobile problems)
~Sawaran: "Technical support" was why I was trying to call.
~Sawaran's review of Freedom Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Freedom Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sawaran: Very impressed by the customer service. Read some bad reviews before I canceled my old provider about ** months ago. Not had any bother other than loss of signal at times. But I was aware of as the service is being expanded. Will recommend to friends
GetHuman: Let's quantify your experience contacting Freedom Mobile. On a scale of 1 to 5, how easy is it go get help on a Freedom Mobile problem?
~Sawaran: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sawaran: I'd give them a two out of five on communication.
GetHuman: And what about Freedom Mobile's ability to quickly and effectively address your problem?
~Sawaran: For that I would say three out of five.
GetHuman: And finally- any advice for other Freedom Mobile customers?
~Sawaran: Call them early in the day or late. Don't forget any personal or account information you might need for Freedom Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sawaran taken from his Freedom Mobile customer service problem that occurred on November 19th, 2017.