Freedom Mobile: leads only to the automated system* no agent, n...
A Freedom Mobile customer review by GetHuman user GetHuman-82828 from November 25th, 2017
Background on GetHuman-82828's case
GetHuman: GetHuman-82828 - can you tell our other Freedom Mobile customers when your case took place?
GetHuman-82828: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Freedom Mobile, and if so, how?
GetHuman: And which of these common Freedom Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-82828 a list of common Freedom Mobile problems)
GetHuman-82828: "Lower my bill" was why I was trying to call.
GetHuman-82828's review of Freedom Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Freedom Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-82828: leads only to the automated system* no agent, no human. all menu options refer back to self service menus on their website. horrible and useless.
GetHuman: Let's quantify your experience contacting Freedom Mobile. On a scale of 1 to 5, how easy is it go get help on a Freedom Mobile problem?
GetHuman-82828: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-82828: I'd give them a one out of five on communication.
GetHuman: And what about Freedom Mobile's ability to quickly and effectively address your problem?
GetHuman-82828: For that I would say five out of five.
GetHuman: And finally- any advice for other Freedom Mobile customers?
GetHuman-82828: Call them early in the day or late. Don't forget any personal or account information you might need for Freedom Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-82828 taken from his Freedom Mobile customer service problem that occurred on November 16th, 2017.