Xbox: Internet is not working
A Xbox customer review by GetHuman user ~Xbox 360 live from November 26th, 2017
Background on ~Xbox 360 live's case
GetHuman: ~Xbox 360 live - can you tell our other Xbox customers when your case took place?
~Xbox 360 live: Yes. It was morning, on November 25th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Xbox 360 live a list of common Xbox problems)
~Xbox 360 live: "Streaming or Download Trouble" was why I was trying to call.
~Xbox 360 live's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Xbox 360 live: Internet is not working
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~Xbox 360 live: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Xbox 360 live: I'd give them a four out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~Xbox 360 live: For that I would say one out of five.
GetHuman: And finally- any advice for other Xbox customers?
~Xbox 360 live: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Xbox 360 live taken from his Xbox customer service problem that occurred on November 25th, 2017.