Yahoo: WAITED FOR AN HOUR AND A HALF. STILL NO ANSWER...

A Yahoo customer review by GetHuman user ~DISGUSTED CUSTOMER from November 24th, 2017

Background on ~DISGUSTED CUSTOMER's case

GetHuman: ~DISGUSTED CUSTOMER - can you tell our other Yahoo customers when your case took place?
~DISGUSTED CUSTOMER: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Yahoo, and if so, how?
~DISGUSTED CUSTOMER: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~DISGUSTED CUSTOMER a list of common Yahoo problems)
~DISGUSTED CUSTOMER: "Edit listing" was why I was trying to contact.

~DISGUSTED CUSTOMER's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DISGUSTED CUSTOMER: WAITED FOR AN HOUR AND A HALF. STILL NO ANSWER!!! CAN'T WAIT TO RETRIEVE MY PASSWORD SO I CAN CLOSE YAHOO ACCOUNT FOR GOOD. WORST CUSTOMER SERVICE!!!!!
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~DISGUSTED CUSTOMER: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DISGUSTED CUSTOMER: I'd give them a two out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~DISGUSTED CUSTOMER: For that I would say three out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~DISGUSTED CUSTOMER: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DISGUSTED CUSTOMER taken from his Yahoo customer service problem that occurred on November 22nd, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

~DISGUSTED CUSTOMER's Yahoo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.

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