Yelp: they put me in hold for over ** minutes *Never...
A Yelp customer review by GetHuman user ~shawn bagby from November 23rd, 2017
Background on ~shawn bagby's case
GetHuman: ~shawn bagby - can you tell our other Yelp customers when your case took place?
~shawn bagby: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~shawn bagby a list of common Yelp problems)
~shawn bagby: "Setup Account" was why I was trying to contact.
~shawn bagby's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shawn bagby: they put me in hold for over ** minutes *Never came back and we got disconnected*Very bad service
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~shawn bagby: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shawn bagby: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~shawn bagby: For that I would say two out of five.
GetHuman: And finally- any advice for other Yelp customers?
~shawn bagby: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shawn bagby taken from his Yelp customer service problem that occurred on November 19th, 2017.