Yelp: No human service
A Yelp customer review by GetHuman user ~Sunny wilder from November 28th, 2017
Background on ~Sunny wilder's case
GetHuman: ~Sunny wilder - can you tell our other Yelp customers when your case took place?
~Sunny wilder: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Sunny wilder a list of common Yelp problems)
~Sunny wilder: "Remove a Review" was why I was trying to contact.
~Sunny wilder's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sunny wilder: No human service
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Sunny wilder: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sunny wilder: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Sunny wilder: For that I would say one out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Sunny wilder: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sunny wilder taken from his Yelp customer service problem that occurred on November 22nd, 2017.