Zendesk: The number worked. I chose option * and a tech...

A Zendesk customer review by GetHuman user ~cat1 from November 22nd, 2017

Background on ~cat1's case

GetHuman: ~cat1 - can you tell our other Zendesk customers when your case took place?
~cat1: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Zendesk, and if so, how?
~cat1: I used the 888-670-4887 number I found for on the GetHuman Zendesk customer phone number page I was on: Zendesk Customer Service Phone Number
GetHuman: And which of these common Zendesk customer issues best describes the reason you wanted to talk to them?
(Shows ~cat1 a list of common Zendesk problems)
~cat1: "Overcharge/Strange charge" was why I was trying to call.

~cat1's review of Zendesk customer service

GetHuman: So how would you sum up your experience for GetHuman's Zendesk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cat1: The number worked. I chose option * and a tech person answered my questions about my ticket.
GetHuman: Let's quantify your experience contacting Zendesk. On a scale of 1 to 5, how easy is it go get help on a Zendesk problem?
~cat1: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cat1: I'd give them a two out of five on communication.
GetHuman: And what about Zendesk's ability to quickly and effectively address your problem?
~cat1: For that I would say three out of five.
GetHuman: And finally- any advice for other Zendesk customers?
~cat1: Call them early in the day or late. Don't forget any personal or account information you might need for Zendesk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cat1 taken from his Zendesk customer service problem that occurred on November 16th, 2017.

Zendesk

3.00 of 5 stars | 10 reviews

~cat1's Zendesk Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Zendesk, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Zendesk in any way.

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