Zillow: i am sick of your customer service. you'r quick...

A Zillow customer review by GetHuman user ~summer 1966 from November 24th, 2017

Background on ~summer 1966's case

GetHuman: ~summer 1966 - can you tell our other Zillow customers when your case took place?
~summer 1966: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Zillow, and if so, how?
~summer 1966: I used the 206-470-7000 number I found for on the GetHuman Zillow customer phone number page I was on: Zillow Customer Service Phone Number
GetHuman: And which of these common Zillow customer issues best describes the reason you wanted to talk to them?
(Shows ~summer 1966 a list of common Zillow problems)
~summer 1966: "Update Property Info" was why I was trying to call.

~summer 1966's review of Zillow customer service

GetHuman: So how would you sum up your experience for GetHuman's Zillow customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~summer 1966: i am sick of your customer service. you'r quick to respond to do a sales job but trying to reach someone there is horrible. I want to now cancell my listings with you. Sara williams ***-***-****
GetHuman: Let's quantify your experience contacting Zillow. On a scale of 1 to 5, how easy is it go get help on a Zillow problem?
~summer 1966: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~summer 1966: I'd give them a one out of five on communication.
GetHuman: And what about Zillow's ability to quickly and effectively address your problem?
~summer 1966: For that I would say two out of five.
GetHuman: And finally- any advice for other Zillow customers?
~summer 1966: Call them early in the day or late. Don't forget any personal or account information you might need for Zillow to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~summer 1966 taken from his Zillow customer service problem that occurred on November 22nd, 2017.

Zillow

1.18 of 5 stars | 72 reviews

~summer 1966's Zillow Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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