Zinio: Menu options included press * for receptionist...
A Zinio customer review by GetHuman user ~sherrye123 from November 18th, 2017
Background on ~sherrye123's case
GetHuman: ~sherrye123 - can you tell our other Zinio customers when your case took place?
~sherrye123: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Zinio, and if so, how?
GetHuman: And which of these common Zinio customer issues best describes the reason you wanted to talk to them?
(Shows ~sherrye123 a list of common Zinio problems)
~sherrye123: "None of those really matches why I wanted to call Zinio that day." was why I was trying to call.
~sherrye123's review of Zinio customer service
GetHuman: So how would you sum up your experience for GetHuman's Zinio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sherrye123: Menu options included press * for receptionist, so I did. Then I was told no customer support line, but after a horrible chat experience, I was asked to leave a message in the customer service manager's voicemail. Let's see if I hear back from them ... This is in regard to non-working Zinio * reader and no link to re-download it.
GetHuman: Let's quantify your experience contacting Zinio. On a scale of 1 to 5, how easy is it go get help on a Zinio problem?
~sherrye123: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sherrye123: I'd give them a five out of five on communication.
GetHuman: And what about Zinio's ability to quickly and effectively address your problem?
~sherrye123: For that I would say four out of five.
GetHuman: And finally- any advice for other Zinio customers?
~sherrye123: Call them early in the day or late. Don't forget any personal or account information you might need for Zinio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sherrye123 taken from his Zinio customer service problem that occurred on November 14th, 2017.