Zulily: Unfortunately I called about a disabilled frien...

A Zulily customer review by GetHuman user ~Marion from November 24th, 2017

Background on ~Marion's case

GetHuman: ~Marion - can you tell our other Zulily customers when your case took place?
~Marion: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Zulily, and if so, how?
~Marion: I used the 877-779-5615 number I found for on the GetHuman Zulily customer phone number page I was on: Zulily Customer Service Phone Number
GetHuman: And which of these common Zulily customer issues best describes the reason you wanted to talk to them?
(Shows ~Marion a list of common Zulily problems)
~Marion: "Cancel an Order" was why I was trying to call.

~Marion's review of Zulily customer service

GetHuman: So how would you sum up your experience for GetHuman's Zulily customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marion: Unfortunately I called about a disabilled friend who cannot use the computer so I was looking for a paper catalog which is unavailable. However we will try another route for her to do her shopping as the prices seemed to be excellent for her.
GetHuman: Let's quantify your experience contacting Zulily. On a scale of 1 to 5, how easy is it go get help on a Zulily problem?
~Marion: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marion: I'd give them a three out of five on communication.
GetHuman: And what about Zulily's ability to quickly and effectively address your problem?
~Marion: For that I would say five out of five.
GetHuman: And finally- any advice for other Zulily customers?
~Marion: Call them early in the day or late. Don't forget any personal or account information you might need for Zulily to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marion taken from his Zulily customer service problem that occurred on November 23rd, 2017.

Zulily

4.07 of 5 stars | 151 reviews

~Marion's Zulily Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Zulily, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Zulily in any way.

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