Zynga: can't get through anyone, just get the run arou...
A Zynga customer review by GetHuman user ~Mandy Hopkins from November 21st, 2017
Background on ~Mandy Hopkins's case
GetHuman: ~Mandy Hopkins - can you tell our other Zynga customers when your case took place?
~Mandy Hopkins: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~Mandy Hopkins a list of common Zynga problems)
~Mandy Hopkins: "Complaint" was why I was trying to call.
~Mandy Hopkins's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mandy Hopkins: can't get through anyone, just get the run around, never get to an actual live person to chat with.
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~Mandy Hopkins: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mandy Hopkins: I'd give them a four out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~Mandy Hopkins: For that I would say three out of five.
GetHuman: And finally- any advice for other Zynga customers?
~Mandy Hopkins: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mandy Hopkins taken from his Zynga customer service problem that occurred on November 11th, 2017.