Zynga: Pls help me my *.*billion chips was hack and h...
A Zynga customer review by GetHuman user ~Prettysha from November 16th, 2017
Background on ~Prettysha's case
GetHuman: ~Prettysha - can you tell our other Zynga customers when your case took place?
~Prettysha: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~Prettysha a list of common Zynga problems)
~Prettysha: "Disabled Account" was why I was trying to call.
~Prettysha's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Prettysha: Pls help me my *.*billion chips was hack and how will i get it back. Im just playing last night and i was surprise that i was disconnected to the server and after that my chips has gone. Im not doing any illegal transaction to zynga so pls help me back my chips. Ive been playing for almost * years and im striving more just to win this amount of chips so im begging u to pls return my *.* billion chips to me. Hoping for you immediate action to this matter.
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~Prettysha: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Prettysha: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~Prettysha: For that I would say three out of five.
GetHuman: And finally- any advice for other Zynga customers?
~Prettysha: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Prettysha taken from his Zynga customer service problem that occurred on November 12th, 2017.