eBay: Got it sorted out quickly. Excellent communicat...

A eBay customer review by GetHuman user ~To Dronk Too Speel from November 28th, 2017

Background on ~To Dronk Too Speel's case

GetHuman: ~To Dronk Too Speel - can you tell our other eBay customers when your case took place?
~To Dronk Too Speel: Sure. It was evening, on November 26th.
GetHuman: Did you reach out to eBay, and if so, how?
~To Dronk Too Speel: I used a help page I found on the GetHuman eBay customer service contact info page: Contact eBay Customer Service
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~To Dronk Too Speel a list of common eBay problems)
~To Dronk Too Speel: "Cancel order" was why I was trying to contact.

~To Dronk Too Speel's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~To Dronk Too Speel: Got it sorted out quickly. Excellent communication. Exceeded my expectations.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~To Dronk Too Speel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~To Dronk Too Speel: I'd give them a four out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~To Dronk Too Speel: For that I would say three out of five.
GetHuman: And finally- any advice for other eBay customers?
~To Dronk Too Speel: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~To Dronk Too Speel taken from his eBay customer service problem that occurred on November 26th, 2017.

eBay

3.30 of 5 stars | 877 reviews

~To Dronk Too Speel's eBay Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like eBay, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with eBay in any way.

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