eForCity.com: I ordered ink cart for canon printer, they do n...

A eForCity.com customer review by GetHuman user ~lad from November 21st, 2017

Background on ~lad's case

GetHuman: ~lad - can you tell our other eForCity.com customers when your case took place?
~lad: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to eForCity.com, and if so, how?
~lad: I used the 626-442-3168 number I found for on the GetHuman eForCity.com customer phone number page I was on: eForCity.com Customer Service Phone Number
GetHuman: And which of these common eForCity.com customer issues best describes the reason you wanted to talk to them?
(Shows ~lad a list of common eForCity.com problems)
~lad: "Change order" was why I was trying to call.

~lad's review of eForCity.com customer service

GetHuman: So how would you sum up your experience for GetHuman's eForCity.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lad: I ordered ink cart for canon printer, they do not work. would do nothing about it. they said had to return in ** days. I told him I did not open all the cartridges and test them. This is not canon cartridge they are made in usa. Called canon they said printer would not recognize them. Had to be made in Japan. Do not order from this company. I am out **.**. Order through ebay...order your ink from original supplier! Not eforcity.
GetHuman: Let's quantify your experience contacting eForCity.com. On a scale of 1 to 5, how easy is it go get help on a eForCity.com problem?
~lad: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lad: I'd give them a five out of five on communication.
GetHuman: And what about eForCity.com's ability to quickly and effectively address your problem?
~lad: For that I would say two out of five.
GetHuman: And finally- any advice for other eForCity.com customers?
~lad: Call them early in the day or late. Don't forget any personal or account information you might need for eForCity.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lad taken from his eForCity.com customer service problem that occurred on November 13th, 2017.

eForCity.com

2.00 of 5 stars | 33 reviews

~lad's eForCity.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like eForCity.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with eForCity.com in any way.

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