eMachines: good
A eMachines customer review by GetHuman user ~matt man from November 21st, 2017
Background on ~matt man's case
GetHuman: ~matt man - can you tell our other eMachines customers when your case took place?
~matt man: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to eMachines, and if so, how?
GetHuman: And which of these common eMachines customer issues best describes the reason you wanted to talk to them?
(Shows ~matt man a list of common eMachines problems)
~matt man: "Warranty claim" was why I was trying to call.
~matt man's review of eMachines customer service
GetHuman: So how would you sum up your experience for GetHuman's eMachines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~matt man: good
GetHuman: Let's quantify your experience contacting eMachines. On a scale of 1 to 5, how easy is it go get help on a eMachines problem?
~matt man: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~matt man: I'd give them a four out of five on communication.
GetHuman: And what about eMachines's ability to quickly and effectively address your problem?
~matt man: For that I would say one out of five.
GetHuman: And finally- any advice for other eMachines customers?
~matt man: Call them early in the day or late. Don't forget any personal or account information you might need for eMachines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~matt man taken from his eMachines customer service problem that occurred on November 18th, 2017.