iTunes: This number worked like a charm and the service...
A iTunes customer review by GetHuman user ~Heather Barbie from November 23rd, 2017
Background on ~Heather Barbie's case
GetHuman: ~Heather Barbie - can you tell our other iTunes customers when your case took place?
~Heather Barbie: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Heather Barbie a list of common iTunes problems)
~Heather Barbie: "Overcharge/Strange charge" was why I was trying to call.
~Heather Barbie's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Heather Barbie: This number worked like a charm and the service was quick and extremely helpful!
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Heather Barbie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Heather Barbie: I'd give them a four out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Heather Barbie: For that I would say five out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Heather Barbie: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Heather Barbie taken from his iTunes customer service problem that occurred on November 13th, 2017.