Shentel: i would not recommend thius company to anyone
A Shentel customer review by GetHuman user ~ron from November 15th, 2017
Background on ~ron's case
GetHuman: ~ron - can you tell our other Shentel customers when your case took place?
~ron: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Shentel, and if so, how?
GetHuman: And which of these common Shentel customer issues best describes the reason you wanted to talk to them?
(Shows ~ron a list of common Shentel problems)
~ron: "Cancel service" was why I was trying to call.
~ron's review of Shentel customer service
GetHuman: So how would you sum up your experience for GetHuman's Shentel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ron: i would not recommend thius company to anyone
GetHuman: Let's quantify your experience contacting Shentel. On a scale of 1 to 5, how easy is it go get help on a Shentel problem?
~ron: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ron: I'd give them a two out of five on communication.
GetHuman: And what about Shentel's ability to quickly and effectively address your problem?
~ron: For that I would say five out of five.
GetHuman: And finally- any advice for other Shentel customers?
~ron: Call them early in the day or late. Don't forget any personal or account information you might need for Shentel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ron taken from his Shentel customer service problem that occurred on November 13th, 2017.
Shentel
3.00 of 5 stars | 1 reviews
~ron's Shentel Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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