netTALK: What phone company doesn't have their own phon...

A netTALK customer review by GetHuman user ~Corey Mack from November 23rd, 2017

Background on ~Corey Mack 's case

GetHuman: ~Corey Mack - can you tell our other netTALK customers when your case took place?
~Corey Mack : Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to netTALK, and if so, how?
~Corey Mack : I used the 866-967-1063 number I found for on the GetHuman netTALK customer phone number page I was on: netTALK Customer Service Phone Number
GetHuman: And which of these common netTALK customer issues best describes the reason you wanted to talk to them?
(Shows ~Corey Mack a list of common netTALK problems)
~Corey Mack : "Overcharge/Strange charge" was why I was trying to call.

~Corey Mack 's review of netTALK customer service

GetHuman: So how would you sum up your experience for GetHuman's netTALK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Corey Mack : What phone company doesn't have their own phone for customer support?!!! Opened a ticket * months ago and no reply.....worst ever bedroom company!
GetHuman: Let's quantify your experience contacting netTALK. On a scale of 1 to 5, how easy is it go get help on a netTALK problem?
~Corey Mack : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Corey Mack : I'd give them a four out of five on communication.
GetHuman: And what about netTALK's ability to quickly and effectively address your problem?
~Corey Mack : For that I would say one out of five.
GetHuman: And finally- any advice for other netTALK customers?
~Corey Mack : Call them early in the day or late. Don't forget any personal or account information you might need for netTALK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Corey Mack taken from his netTALK customer service problem that occurred on November 19th, 2017.

netTALK

1.15 of 5 stars | 80 reviews

~Corey Mack 's netTALK Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like netTALK, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with netTALK in any way.

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