Aetna Member Services Customer Ratings & Trends

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Aetna Member Services - Overall Consumer Ratings

Here's an overview of what Aetna Member Services customers have to say. Don't forget to add your rating - it only takes a few seconds.

SUPPORT QUALITY
2.3
OUT OF 5
COMMUNICATION
1.9
OUT OF 5
RESPONSIVENESS
29.4
MINUTES - AVERAGE
OVERALL RATING
2.5
OUT OF 5


Customers find the ability of Aetna Member Services reps to resolve their support issues to be below average. They think Aetna Member Services agents are difficult to talk to or understand at times. Aetna Member Services customers also say that they wait for a small amount of time sometimes when trying to get help. Based on these and other factors, we give Aetna Member Services an overall rating of 2.5 out of 5.
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Aetna Member Services Support & Communication Quality - Last 18 months

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Aetna Member Services Responsiveness - Last 18 months (lower means better/faster)

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