Amazon.com Customer Ratings & Trends

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Amazon.com - Overall Consumer Ratings

Here's an overview of what Amazon.com customers have to say. Don't forget to add your rating - it only takes a few seconds.

SUPPORT QUALITY
4.3
OUT OF 5
COMMUNICATION
4.2
OUT OF 5
RESPONSIVENESS
2.4
MINUTES - AVERAGE
OVERALL RATING
4.6
OUT OF 5


Customers rate Amazon.com very high in terms of being able to solve customer problems. When working on an issue, they say Amazon.com reps are very easy to understand. Amazon.com customers also say that the wait times are extremely short. Based on these and other factors, we give Amazon.com an overall rating of 4.6 out of 5.
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Amazon.com Support & Communication Quality - Last 18 months

 - customer service ratings trends
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Amazon.com Responsiveness - Last 18 months (lower means better/faster)

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