American Express Customer Ratings & Trends
American Express - Overall Consumer Ratings
Here's an overview of what American Express customers have to say. Don't forget to add your rating - it only takes a few seconds.
3.4 3.5 7.6 3.7
Customers say that American Express is above average when it comes to solving customer issues. They say that understanding and being able to talk to American Express agents is slightly above average. American Express customers also claim a fairly short wait time on average. Based on these and other factors, we give American Express an overall rating of 3.7 out of 5.
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Make sure you rate American Express too - we need to keep each other informed! American Express Support & Communication Quality - Last 18 months
American Express Responsiveness - Last 18 months (lower means better/faster)
After ratings, others looked at the following
Here are the next things that American Express customers look at, after reading about these ratings and trends
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Complaints about American Express Explore some of negative reviews that customers have for American Express -
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Good Reviews for American Express Conversely, look at some of the compliments that customers pay to American Express -
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Best American Express Phone Number If you haven't yet looked at our American Express phone numbers and contact information, you'll be surprised at how much time we can save you. -
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Contact American Express Just like with other information on this site, customers have teamed up to share the absolute best ways to reach American Express.