Capital One Customer Ratings & Trends

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Capital One - Overall Consumer Ratings

Here's an overview of what Capital One customers have to say. Don't forget to add your rating - it only takes a few seconds.

SUPPORT QUALITY
3.8
OUT OF 5
COMMUNICATION
4.1
OUT OF 5
RESPONSIVENESS
4.8
MINUTES - AVERAGE
OVERALL RATING
4.4
OUT OF 5


Customers give Capital One a fairly high rating for their ability to address issues. When working on an issue, they say Capital One reps are very easy to understand. Capital One customers also say that the wait times are extremely short. Based on these and other factors, we give Capital One an overall rating of 4.4 out of 5.
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Capital One Support & Communication Quality - Last 18 months

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Capital One Responsiveness - Last 18 months (lower means better/faster)

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