Citi Mortgage Customer Ratings & Trends

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Citi Mortgage - Overall Consumer Ratings

Here's an overview of what Citi Mortgage customers have to say. Don't forget to add your rating - it only takes a few seconds.

SUPPORT QUALITY
1.9
OUT OF 5
COMMUNICATION
2.2
OUT OF 5
RESPONSIVENESS
24.5
MINUTES - AVERAGE
OVERALL RATING
2.4
OUT OF 5


Customers report that Citi Mortgage is not good at supporting customers who have an issue. They sometimes find Citi Mortgage representatives hard to understand when working with them. Citi Mortgage customers also say that they wait for a small amount of time sometimes when trying to get help. Based on these and other factors, we give Citi Mortgage an overall rating of 2.4 out of 5.
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Citi Mortgage Support & Communication Quality - Last 18 months

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Citi Mortgage Responsiveness - Last 18 months (lower means better/faster)

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