Citibank Customer Ratings & Trends

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Citibank - Overall Consumer Ratings

Here's an overview of what Citibank customers have to say. Don't forget to add your rating - it only takes a few seconds.

SUPPORT QUALITY
3.9
OUT OF 5
COMMUNICATION
3.2
OUT OF 5
RESPONSIVENESS
4.8
MINUTES - AVERAGE
OVERALL RATING
4.3
OUT OF 5


Customers give Citibank a fairly high rating for their ability to address issues. They say that understanding and being able to talk to Citibank agents is slightly above average. Citibank customers also say that the wait times are extremely short. Based on these and other factors, we give Citibank an overall rating of 4.3 out of 5.
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Citibank Support & Communication Quality - Last 18 months

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Citibank Responsiveness - Last 18 months (lower means better/faster)

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