Citizens Bank Customer Ratings & Trends

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Citizens Bank - Overall Consumer Ratings

Here's an overview of what Citizens Bank customers have to say. Don't forget to add your rating - it only takes a few seconds.

SUPPORT QUALITY
3.6
OUT OF 5
COMMUNICATION
4.1
OUT OF 5
RESPONSIVENESS
3.9
MINUTES - AVERAGE
OVERALL RATING
4.3
OUT OF 5


Customers give Citizens Bank a fairly high rating for their ability to address issues. When working on an issue, they say Citizens Bank reps are very easy to understand. Citizens Bank customers also say that the wait times are extremely short. Based on these and other factors, we give Citizens Bank an overall rating of 4.3 out of 5.
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Citizens Bank Support & Communication Quality - Last 18 months

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Citizens Bank Responsiveness - Last 18 months (lower means better/faster)

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