DHL Customer Ratings & Trends

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DHL - Overall Consumer Ratings

Here's an overview of what DHL customers have to say. Don't forget to add your rating - it only takes a few seconds.

SUPPORT QUALITY
2.8
OUT OF 5
COMMUNICATION
3.1
OUT OF 5
RESPONSIVENESS
30.6
MINUTES - AVERAGE
OVERALL RATING
2.5
OUT OF 5


Customers think DHL is average when it comes to addressing the problems they raise. They say that understanding and being able to talk to DHL agents is slightly above average. DHL customers also report that wait times can be long when trying to get support. Based on these and other factors, we give DHL an overall rating of 2.5 out of 5.
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DHL Support & Communication Quality - Last 18 months

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DHL Responsiveness - Last 18 months (lower means better/faster)

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