Dell Customer Service Customer Ratings & Trends

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Dell Customer Service - Overall Consumer Ratings

Here's an overview of what Dell Customer Service customers have to say. Don't forget to add your rating - it only takes a few seconds.

SUPPORT QUALITY
1.9
OUT OF 5
COMMUNICATION
1.9
OUT OF 5
RESPONSIVENESS
19.2
MINUTES - AVERAGE
OVERALL RATING
2.4
OUT OF 5


Customers report that Dell Customer Service is not good at supporting customers who have an issue. They think Dell Customer Service agents are difficult to talk to or understand at times. Dell Customer Service customers also say that they wait for a small amount of time sometimes when trying to get help. Based on these and other factors, we give Dell Customer Service an overall rating of 2.4 out of 5.
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Dell Customer Service Support & Communication Quality - Last 18 months

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Dell Customer Service Responsiveness - Last 18 months (lower means better/faster)

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