National Grid (formerly KeySpan) Customer Ratings & Trends

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National Grid (formerly KeySpan) - Overall Consumer Ratings

Here's an overview of what National Grid (formerly KeySpan) customers have to say. Don't forget to add your rating - it only takes a few seconds.

SUPPORT QUALITY
1.9
OUT OF 5
COMMUNICATION
2.1
OUT OF 5
RESPONSIVENESS
13.5
MINUTES - AVERAGE
OVERALL RATING
2.8
OUT OF 5


Customers report that National Grid (formerly KeySpan) is not good at supporting customers who have an issue. They sometimes find National Grid (formerly KeySpan) representatives hard to understand when working with them. National Grid (formerly KeySpan) customers also claim a fairly short wait time on average. Based on these and other factors, we give National Grid (formerly KeySpan) an overall rating of 2.8 out of 5.
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National Grid (formerly KeySpan) Support & Communication Quality - Last 18 months

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National Grid (formerly KeySpan) Responsiveness - Last 18 months (lower means better/faster)

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