Progress Energy (Carolinas) Customer Ratings & Trends

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Progress Energy (Carolinas) - Overall Consumer Ratings

Here's an overview of what Progress Energy (Carolinas) customers have to say. Don't forget to add your rating - it only takes a few seconds.

SUPPORT QUALITY
1.8
OUT OF 5
COMMUNICATION
2.0
OUT OF 5
RESPONSIVENESS
19.3
MINUTES - AVERAGE
OVERALL RATING
2.3
OUT OF 5


Customers report that Progress Energy (Carolinas) is not good at supporting customers who have an issue. They think Progress Energy (Carolinas) agents are difficult to talk to or understand at times. Progress Energy (Carolinas) customers also say that they wait for a small amount of time sometimes when trying to get help. Based on these and other factors, we give Progress Energy (Carolinas) an overall rating of 2.3 out of 5.
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Progress Energy (Carolinas) Support & Communication Quality - Last 18 months

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Progress Energy (Carolinas) Responsiveness - Last 18 months (lower means better/faster)

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