United Airlines Customer Ratings & Trends
United Airlines - Overall Consumer Ratings
Here's an overview of what United Airlines customers have to say. Don't forget to add your rating - it only takes a few seconds.
SUPPORT QUALITY
3.1 OUT OF 5
COMMUNICATION
3.0 OUT OF 5
RESPONSIVENESS
15.3 MINUTES - AVERAGE
OVERALL RATING
3.0 OUT OF 5
Customers say that United Airlines is above average when it comes to solving customer issues. They say that understanding and being able to talk to United Airlines agents is slightly above average. United Airlines customers also say that they wait for a small amount of time sometimes when trying to get help. Based on these and other factors, we give United Airlines an overall rating of 3.0 out of 5.
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United Airlines Support & Communication Quality - Last 18 months
United Airlines Responsiveness - Last 18 months (lower means better/faster)
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