Verizon FiOS Customer Ratings & Trends

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Verizon FiOS - Overall Consumer Ratings

Here's an overview of what Verizon FiOS customers have to say. Don't forget to add your rating - it only takes a few seconds.

SUPPORT QUALITY
2.6
OUT OF 5
COMMUNICATION
3.1
OUT OF 5
RESPONSIVENESS
21.9
MINUTES - AVERAGE
OVERALL RATING
2.8
OUT OF 5


Customers think Verizon FiOS is average when it comes to addressing the problems they raise. They say that understanding and being able to talk to Verizon FiOS agents is slightly above average. Verizon FiOS customers also say that they wait for a small amount of time sometimes when trying to get help. Based on these and other factors, we give Verizon FiOS an overall rating of 2.8 out of 5.
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Verizon FiOS Support & Communication Quality - Last 18 months

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Verizon FiOS Responsiveness - Last 18 months (lower means better/faster)

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