AT&T U-Verse Phone Number

Call AT&T U-Verse customer service faster with GetHuman

  • Calls AT&T U-Verse's Customer Service department
  • The average hold time is 15m
  • Hours are Mon-Fri 8am-7pm EST
  • The best time to call is 8:15am
  • Popular issues for this call center: Cancel or Change Account, Account Access, Service Outage, Device Support, and Dispute a Charge.
  • Reach a live AT&T U-Verse agent: Answer question regarding state you are calling from, then 2, then say "I don't have one", then "None of those", then "U-Verse" then more than one", then "No", then "Home". EXISTING CUSTOMERS Call from the phone that's on the account. Press 2, 1, then say "Representative"
  • What you hear when you call: If you are calling about regular exchange telephone service, press 1. For AT&T sales or service needs, press 2.

What to expect when you call

The phone menu when you first call
"Welcome to AT and T. Call is recorded for quality. What's the issue you're calling about? So I can help you. What's the account number or phone number on the account? Which product are you calling about? Your home phone service, your TV service, or your Internet service? Okay. Which product are you calling about? Your home phone service, your TV service, or your Internet service? Thanks. Hold on a minute. Please wait. One moment please while I handle your request. All of our agents are assisting other callers.
I can text you a link to chat with an agent. Press one to chat.
Or press two to decline."
Excerpt from a call with AT&T U-Verse
Monday, February 5, 2024 4:29 PM

Calling AT&T U-Verse Customer Care at 800-288-2020

Jan 10, 2024

After noticing that my AT&T U-Verse bill had increased by almost $10 since last year, I decided to call the company to see if they could explain the rise in costs. As a long-time AT&T customer, I usually receive email notices when there are changes to my bill, but I haven't seen one recently.

Upon calling, an automated system gave me the option to choose Spanish by pressing 8 or to stay on the line for English. I was also told that my call would be recorded. Following this, the system asked me why I was calling without offering a menu of options. I wasn't sure exactly what to say but said 'bill increase' to see where that would take me.

The system verified my identity by asking me to confirm the phone number associated with the account. I was placed on hold, allowing the system to access my bill and account. However, I needed to input a four-digit account passcode before proceeding and was placed on another hold. This time, the system said I would be directed to the right department after an estimated wait time of five minutes. 

However, the wait was more than five minutes and probably closer to 10. I had considered calling back but didn't want to prolong the call. A representative came on the line and asked how I could be helped. I explained the price increases on my bill within the last year and wanted to find out what caused the rise in cost, adding that I hadn't received any notification of the increase. The rep pulled up my account, asking if I use the online account to make payments and view my bill. I replied yes, and he suggested I log in to my account so I could view the bill plus communications from AT&T.

While I was accessing my account online, the rep shared that internet charges for all AT&T customers increased due to rising expenses and costs across the board. He said this was occurring with all providers, adding that there wasn't much AT&T could do to change or halt the increases. He also showed me where on my bill AT&T placed a notification of the increase. I was able to find this after clicking a few different links, but I explained that I would've preferred an email notification. He understood and apologized for the lack of communication. 

I wasn't too thrilled with the bill increase, so I shared with the rep that I may consider other providers offering better deals or lower rates. He tried to share a few bundles with me that could lower my internet cost, but I told him I wasn't interested in switching to AT&T mobile or cable. The call ended after about 20 minutes and helped answer my questions, though the wait time seemed excessive. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How to call AT&T U-Verse

AT&T U-Verse Customer Phone Number 800-288-2020 - Stats

Phone number to dial800-288-2020
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-7pm EST
Best time to dial8:15am
Average wait15 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, email, facebook, web
Quality of communication64%
Quality of help83%
Customer votes7,095
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T U-Verse's Best Toll-Free/800 Customer Phone Number

This is AT&T U-Verse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T U-Verse agent. This phone number is AT&T U-Verse's Best Phone Number because 83,304 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-288-2020 include Cancel or Change Account, Account Access, Service Outage, Device Support, Dispute a Charge and other customer service issues. The AT&T U-Verse call center that you call into has employees from California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Texas and is open Mon-Fri 8am-7pm EST according to customers. In total, AT&T U-Verse has 8 phone numbers. It's not always clear what is the best way to talk to AT&T U-Verse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to AT&T U-Verse?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T U-Verse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with AT&T U-Verse, including live chat and email and their website / help desk and through Facebook / Messenger. Visit our AT&T U-Verse Customer Service page for more information.
AT&T U-Verse Customer Service

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