Toll-free · (Works only if you have a device with 11 or 22 digit serial number on it). Say 'Customer Service'; then press 0; then enter serial number of device. ·
Toll-free · (Works only if you have a device with serial number on it). Say 'Customer Service'; then press 0; then enter serial number of device ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Acer phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Acer number should go right to a real human being
Below are some clips we've found from Acer's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"If in order for me to connect you to technical support, we're going to need your product's SNID.
The SNID an eleven or twelve digit number, which is located next to the barcodes on the bottom of your product label.
When you have it, say ready.
Please say ready to enter your SNID."
Excerpt from a call with Acer
Wednesday, April 3, 2024 12:02 AM
They may ask you to say or enter information
"Thank you for calling Acer's customer service.
This call may be recorded for quality and training purposes.
Please say sales, if you are interested in help purchasing a new product, or say support, if you need support with a product you already own."
Excerpt from a call with Acer
Friday, April 12, 2024 9:41 PM
The first phone menu
"Thank you for calling Acer's customer service.
This call may be recorded for quality and training purposes.
Please say sales, if you are interested in help purchasing a new product, or say support, if you need support with a product you already own.
If you are We're sorry. However, we need to know which department you would like to be directed to.
Please say sales or press one.
If you are interested in help purchasing a new product, or say support or press two if you need support with a product you already own."
Excerpt from a call with Acer
Saturday, March 23, 2024 1:51 PM
In fact, much of this information on this page is superfluous because this Acer phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Acer operates the call center for this 866-695-2237 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 87 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Acer phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Acer staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Acer is Monday.The most busy day to call is Friday, which averages 36% more phone calls by comparison.Again, this is based on a sample of 87 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Acer is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Acer staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Acer number?
Below is a sample of recent calls to Acer, and their purpose. Are any of these similar to the reason you are trying to call?
No clear purpose: ""
- From a call lasting 7m 30s , Apr 12, 2024 9:41 PM
Issues with USB C port: "My Acer computer's USB C port isn't working, I've tried with my charger and an external adapter, but none of them work."
- From a call lasting 22m 38s , Apr 3, 2024 12:02 AM
Issue with factory reset: "I factory resetted my Ace Chromebook and it's stuck on the Wi Fi page needing to update repeatedly."
- From a call lasting 12m 12s , Mar 21, 2024 5:30 PM
More Ways to Contact Acer Customer Service
There are of course other ways to contact Acer customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Acer provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Acer will reply our your email.
As a last, sometimes only, resort- Acer customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Acer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acer agent. This phone number is Acer's best phone number because 5,244 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-695-2237 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Acer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Acer has 3 phone numbers. It's not always clear what is the best way to talk to Acer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Acer. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Acer. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.