AppleCare Customer Service
Phone Number & Contact Information
Toll-free·Calls Customer Service·Most popular AppleCare number
More AppleCare Customer Phone Numbers
How do I get through the phone menu to a real live person?
They may ask your reason for calling (instead of a menu)
Calls are recorded for evaluation to train personnel and improve contact center technologies. In a few words, please tell me why you're calling."
They may ask you to enter information with the dial pad
Is that the mobile phone where you'd like us to text a link to the survey? Please enter the area code and mobile phone number you'd like us to text the survey."
They may ask you to say or enter information
If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about? Which do you need help with? Say, a charge I don't recognize, a subscription, a device I ordered, or say it's something else."
The first phone menu
Let's try this instead. For charges in your account or billing issues, press one. If you're calling about an iPhone, press two. For iPad, press three. Mac computers, press four. Apple Watch, press five. For anything else, press six."
What are the hours and when should I call?
Why call this AppleCare number?
My Experience Calling 800-275-2273
Callers to AppleCare's 800-275-2273 customer service number may have questions about their accounts, products, and updates. Like many customer support numbers, I was greeted by an automated voice response system when I called this one. It told me they might record the call for training personnel, evaluation and improving contact center technologies.
The automated voice said it would look up my phone number and then stated, “If you're calling about charges on your account, say billing. Otherwise, what product or service are you calling about?” I said, “IPAD,” and the system asked me to state what was happening with the IPAD in a few words. I shared that I wanted to know if there were updates for the IPAD I purchased several years ago.
The automated voice then asked me to take an evaluation before speaking to an advisor. I had to enter a mobile number for the company to text me a survey. The automated system repeated the phone number that I gave and thanked me. The voice said it would get someone to help me and told me where I could get warranty and privacy rights information online.
The automated system told me to hold for an Apple Support Advisor. While holding, I could listen to the type of music I preferred by pressing 1, 2, or 3. I selected option 4 for silence. I was glad they offered the silence option, as background music can be annoying during these calls. I waited about two minutes, and then an advisor came on the line and asked me for my first and last name. When I told her I wanted to know how to upgrade an older IPAD, the Advisor asked me whether the device gave me the option to upgrade. I told her I could not get into the device to find out. I asked if there was a website I could visit. She suggested that my device might be too outdated for updating and I may be unable to download certain apps.
The Advisor was friendly and tried to think of options to help me. I asked how to dispose of the device without compromising personal information. She said if I had personal information on it, I could erase it. Still, since I could not get into the device, she recommended something else. She said I could download an app to my computer and attempt to update or erase the information from the IPAD using that computer. She gave me instructions for getting the app that would work on my Windows PC to do a factory reset and emailed me the instructions.
I appreciated how the AppleCare Advisor handled the call and that I spoke to a human rather than listening to a long menu of numbers to press that would probably lead to a website. The Advisor spent about 7 minutes talking with me to help find a solution. She was friendly and professional and made me feel that my call was important to the company.
More Ways to Contact AppleCare Customer Service
Conclusion and closing notes
This is AppleCare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AppleCare agent. This phone number is AppleCare's best phone number because 43,224 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-2273 include Technical Support, Warranty Claim, Cancel Subscription, Overcharge on Account, Track a Package and other customer service issues. The AppleCare call center that you call into has employees from Spain, California, Massachusetts and is open 24 hours, 7 days according to customers. In total, AppleCare has 4 phone numbers. It's not always clear what is the best way to talk to AppleCare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AppleCare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AppleCare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
What's on this page
Call with our super-powered phone
- Click to call- even from your desktop
- We dial and get a human for you
- AI-powered suggestions of what to say
- Keep a transcript and other stats
- Free, unintrusive: no account needed