Frontier Communications Phone Number

Call Frontier Communications customer service faster with GetHuman

  • Calls Frontier Communications's Customer Service department
  • The average hold time is 11m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:00am
  • Popular issues for this call center: Change Plan, Lower my bill, Technical Support, Cancel Plan, and Make a Payment.
  • Reach a live Frontier Communications agent: Say "Representative" at the first menu, then you must say why you are calling in order to be transferred to a representative.
  • What you hear when you call: How can I help you?

What to expect when you call

Heard when the phone system first answers
"Hi. Thanks for calling Frontier Communications. Your call may be recorded. It is your right and our duty under federal law to protect your account information. Do you need to pay your bill, or do you need help getting a service issue fixed? For a quick and easy way to pay your bill, download our all new mobile app and the app Store. With our app, it's now easier than ever to manage your account, make payments, and more right at your fingertips. Or go to frontier dot com. We are currently experiencing high call volume and severe weather conditions affect affecting parts of your service area. You may experience high wait times. Did you know you can get help with the click of a button? Please visit us at frontier dot com to use our live chat option."
Excerpt from a call with Frontier Communications
Monday, January 15, 2024 4:28 PM
They may ask you to say or enter information
"Hi. Thanks for calling Frontier Communications. Your call may be recorded. It is your right and our duty under federal law to protect your account information. Do you need to pay your bill or need help getting a service issue fixed? Download our MyFrontier mobile app for a quick and easy way to manage your account, make payments, and get support. Plus, you can check out our new free For Me rewards program right at your fingertips. Do you want to hear your current balance? From there, you can make a payment.
I can provide you with your balance and payment information.
To start, let's look up your account. Please say or enter your ten digit phone or seventeen digit account number."
Excerpt from a call with Frontier Communications
Thursday, March 21, 2024 8:28 AM
They may need to look up your account
"Hi. Thanks for calling Frontier Communications. Your call may be recorded. It is your right and our duty under federal law to protect your account information. Do you need to pay your bill? Or do you need help getting a service issue fixed? For a quick and easy way to pay your bill, download our all new mobile app in the App Store. With our app it's now easier than ever to manage your account, make payments, and more. Right at your fingertips, or go to frontier dot com. Do you want to hear your current balance? From there, you can make a payment.
I can provide you with your balance and payment information.
To start, let's look up your account."
Excerpt from a call with Frontier Communications
Friday, January 19, 2024 9:01 PM

Calling Frontier Communications Customer Care at 800-921-8101

Oct 3, 2023

I've been thinking about changing my internet provider for a while, and I know you can get better deals if you call and talk to an agent. So, I decided to call Frontier Communications. This is a tactic I use a lot, so I've talked to a lot of companies online. With that said, this was probably a moderate experience for me. I wouldn't say calling them is the worst experience because eventually you get to a real agent, and the one I talked to was amiable. However, the phone directory is a mess and it took me over five minutes to get through it. 

That five minutes was spent working my way through the directory. I still had to wait for over ten minutes to talk to someone (although I chose callback service to save myself from being on hold). I'd probably still call them again, but I learned that customer service can be a struggle to get through to. Hopefully, now I've switched providers, I won't have problems with my internet... because I don't feel like dealing with this again anytime soon. 

After I got through a basic message thanking me for calling and reminding me the call would be recorded, an automated voice asked if it could help me. I'm pretty sure it also repeated the question in Spanish. I said, "Want to talk to customer service about a new account." It told me it would get me to a customer consultant to help with the request. I thought it was going to put me on a hold line, but instead, it asked if I already had service with Frontier and if it was for home or business. Once I answered those questions, it asked for my zip code. 

After I gave the answers, the system said, "One minute while I connect you." I expected the hold line again, but instead, I got a warning that there were no more voice-enabled commands and that I should use my keypad. Once again, it stated, "Please hold while we connect your call." This was the third time it told me it was going to connect me to someone, and then I ended up getting asked the same questions again. 

This time, it told me, "If you're a current customer or have a pending order, press 1. To purchase for your home, press 2. For business, press 3. I chose 2 and asked a second time for my zip code. Finally, it said it was transferring the call and actually put me through to a hold line. I was majorly annoyed at this point, but it offered a callback in lieu of waiting ten minutes and that was a relief. I did get to a friendly agent, but it wasn't very nice to get asked the same series of questions from an automated message over and over. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Frontier Communications Customer Phone Number 800-921-8101 - Stats

Phone number to dial800-921-8101
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:00am
Average wait11 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat
Quality of communication75%
Quality of help80%
Customer votes4,536
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Frontier Communications's Best Toll-Free/800 Customer Phone Number

This is Frontier Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Frontier Communications agent. This phone number is Frontier Communications's Best Phone Number because 48,300 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-921-8101 include Change Plan, Lower my bill, Technical Support, Cancel Plan, Make a Payment and other customer service issues. The Frontier Communications call center that you call into has employees from Texas and is open 24 hours, 7 days according to customers. In total, Frontier Communications has 4 phone numbers. It's not always clear what is the best way to talk to Frontier Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Frontier Communications?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Frontier Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Frontier Communications, including live chat and their website / help desk. Visit our Frontier Communications Customer Service page for more information.
Frontier Communications Customer Service

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