H&R Block Phone Number

Call H&R Block customer service faster with GetHuman

  • Calls H&R Block's Customer Service department
  • The average hold time is 14m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:00am
  • Popular issues for this call center: Refund a Charge, Ask For Tax Help, Track a Tax Return, Can't Login, and File a Return.
  • Reach a live H&R Block agent: Press 0 then wait on the line through the second menu
  • What you hear when you call: Please tell me what I can do for you.

What to expect when you call

They may ask for information for security purposes
"I understand you would like to speak to a representative.
To make sure I know how to direct your call. Please briefly tell me your reason for calling.
For security purposes, H and R Block is no longer providing prior year AGI information."
Excerpt from a call with H&R Block
Tuesday, January 30, 2024 3:18 AM
They may need the phone number on your account
"In order to get you to the right representative, do you prepare your taxes on your own through the download software or online product? Are you having problems signing in to your account? Which account are you trying to sign in to? Some examples are MyBlock and online tax preparation account. To reset your password, you'll need to have access to either the phone number or email address.
Associated with your Myblock account. Do you have access at least one of these?
Since you don't have access to either the email address or phone number associated with your Myblock account, you will need to create a new account."
Excerpt from a call with H&R Block
Thursday, February 15, 2024 10:48 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling H and R Block. This call may be recorded for quality assurance.
I can help you with things like login issues, providing your e file or refunds status, and getting a copy of your return.
Please tell me what I can do for you."
Excerpt from a call with H&R Block
Monday, March 18, 2024 1:56 AM
They may ask you to enter information with the dial pad
"Please hold while I connect you with our automated system to help with your Emerald card request. Please wait. Welcome to H and R Block.
Thank you for calling the Emerald account services line.
Please enter the last four digits of your Emerald card number."
Excerpt from a call with H&R Block
Tuesday, February 20, 2024 5:23 PM
They may ask you to say or enter information
"I have found an account based on the number you're calling from. For security purposes, please say or enter the last four digits of the account holder's Social Security number."
Excerpt from a call with H&R Block
Monday, February 26, 2024 7:06 PM
They may need to look up your account
"Which account are you trying to sign in to? Some examples are MyBlock and online tax preparation account. Let's look up your account. Please note, I'm not finding an account with the number you're calling from."
Excerpt from a call with H&R Block
Thursday, February 8, 2024 6:36 PM

Calling H&R Block Customer Care at 800-472-5625

Nov 13, 2023

Since H&R Block prepares tax returns, individuals might call them for tax-related questions. The company’s clients may need to know about the status of their returns, while others might want to find out what services H&R Block provides. I called the 800-472-5625 customer service number to see if the company helps self-employed persons file and pay their quarterly estimated taxes.

The automated voice response system said, “Thank you for calling H&R Block,” and advised that the call may be recorded for quality assurance. The voice response system began by telling me a list of things it could help me with, including log-in issues, e-file, refund status, and getting a copy of my return. Then the system said, “Tell me what I can do for you.” I asked the question about self-employment tax filing.

The system then tried to find my account by phone number but could not. It asked me to provide a phone number for my account. I told the system that I didn’t have an account with H&R Block, but It asked again for a phone number for my account. I repeated that I did not have one.

Next, the system asked if I filed my taxes using downloaded software or an online product. My answer was “no.” It asked if I wanted to schedule an appointment to file my taxes or leave a message for the office to call me. I interrupted by asking to speak to a representative. The system continued asking if I wanted to schedule an appointment or leave a message. I answered no, so it finally told me to hold for a representative. Then, a different automated voice told me to hold. I heard the usual message about call monitoring for quality purposes.

After a few seconds, a person answered with “Thank you for calling” and identified herself by first name. I told her I did not have an account but had a quick question. I asked her if H&R Block could file estimated taxes for a self-employed person. Her reply was, “They do tax returns for that.” Understanding that a tax return typically refers to the tax document filed in the first quarter of a new year for the previous year’s income, I tried to clarify what she meant. She said I would need a call-back from a tax pro.

Since I preferred to call the tax pro, I asked if there was a number I could call. She quickly found a number I could call but then inquired which city and state I was in. When I told her, she found a local number and an office within 10 miles of my home.

I was satisfied with the assistance I received by calling this customer service number. The friendly and patient representative understood that I needed more information than she could provide but found a local office to help me. She asked if she could help with anything else and wished me a wonderful rest of my day.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

H&R Block Customer Phone Number 800-472-5625 - Stats

Phone number to dial800-472-5625
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:00am
Average wait14 minutes
Current wait34 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, email, web, twitter
Quality of communication79%
Quality of help30%
Customer votes24,057
Information last updatedTue Mar 26 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

H&R Block's Best Toll-Free/800 Customer Phone Number

This is H&R Block's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a H&R Block agent. This phone number is H&R Block's Best Phone Number because 188,124 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-472-5625 include Refund a Charge, Ask For Tax Help, Track a Tax Return, Can't Login, File a Return and other customer service issues. The H&R Block call center that you call into has employees from Alabama, Indiana, California, Florida and is open 24 hours, 7 days according to customers. In total, H&R Block has 3 phone numbers. It's not always clear what is the best way to talk to H&R Block representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to H&R Block?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like H&R Block. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with H&R Block, including live chat and email and their website / help desk and their Twitter handle. Visit our H&R Block Customer Service page for more information.
H&R Block Customer Service

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