OptumRx Phone Number

Call OptumRx customer service faster with GetHuman

  • Calls OptumRx's Customer Service department
  • The average hold time is 13m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Lost card, Preauthorization, Place an order, and Order status.
  • Reach a live OptumRx agent: Say "Representative." Must enter date of birth & zip code before being transferred to a representative.
  • What you hear when you call: Are you a member, pharmacist, or provider?

What to expect when you call

Heard when the phone system first answers
"Thank you for calling OptumRx. Your call may be monitored or recorded for quality purposes. For English, just remain on the line. Are you a member, pharmacist, or provider?"
Excerpt from a call with OptumRx
Thursday, January 4, 2024 7:03 PM
They may ask for information for security purposes
"Thank you for calling OptumRx. Your call may be monitored or recorded for quality purposes.
For English, just remain on the line.
I recognize the number you're calling from. So for security, please say your date of birth."
Excerpt from a call with OptumRx
Sunday, March 24, 2024 9:31 PM
They may ask your reason for calling (instead of a menu)
"I got September fifth fifteenth nineteen forty eight. Is that right? Got it. And what's your ZIP code? Is that right?
Got it. Thank you for confirming your identity.
In a few words, please tell me the reason for your call today."
Excerpt from a call with OptumRx
Friday, March 8, 2024 9:32 PM
They may ask you to say or enter information
"For refills by mail, press or say one. For order status, press or say two."
Excerpt from a call with OptumRx
Friday, March 8, 2024 9:32 PM

OptumRx Customer Phone Number 800-788-4863 - Stats

Phone number to dial800-788-4863
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait13 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication62%
Quality of help51%
Customer votes3,475
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

OptumRx's Best Toll-Free/800 Customer Phone Number

This is OptumRx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a OptumRx agent. This phone number is OptumRx's Best Phone Number because 33,006 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-788-4863 include Lost card, Preauthorization, Place an order, Order status and other customer service issues. The OptumRx call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, OptumRx has 2 phone numbers. It's not always clear what is the best way to talk to OptumRx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting OptumRx - by phone or otherwise

While 800-788-4863 is OptumRx's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other OptumRx customers, is by calling their 800-562-6223 phone number for their Mail Service Pharmacy department. Besides calling, the next favorite option for customers looking for help is via 800-562-6223 for Mail Service Pharmacy. If you think this information is inaccurate or know of other ways to contact OptumRx please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for OptumRx.

What is GetHuman's Relationship to OptumRx?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like OptumRx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Mail Service Pharmacy800-562-6223

Beyond the Phone Number

There are other ways to get in touch with OptumRx, including their website / help desk. Visit our OptumRx Customer Service page for more information.
OptumRx Customer Service

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